Is Your Home Inspector Client Friendly?

Does your Home Inspector, or Commercial Property Inspector, have and provide the tools that it requires to be Client friendly for all of your clients?

I ask this question because it seems that there are a lot of us out there that are not. Now, I don't mean are they friendly either in person or over the phone when speaking with your clients. I mean do they possess, or are they willing to educate themselves enough to possess, the small amount of items that it takes to work with clients that are not in the immediate area?

As both a Residential Home Inspector, and a Commercial Property Inspector, I have found that a large amount of my clients are from out of town. Actually, these days it seems that more and more of my Residential clients are relocating from other states. The economy I am certain has a lot to do with it. The last residential client I performed an inspection for was from LA and is purchasing a home here in Denver. So, does your inspector have the ability to work with these types of clients? Do they have the tools necessary to get contracts signed online? Can they send, or receive, faxes if necessary? Once the inspection is complete can they get the inspection to the client in a timely manner?

This is the age of immediate gratification. People want, what they want, as quickly as they can get it and in the easiest way that they can get it. With this in mind we have taken several steps to assure that we can meet all of our/your clients needs.

We use a service, EchoSign, so that all of our clients can sign their inspection contracts online. This keeps people from having to have a way to print, sign, scan and email the contract back to us. We also have an 866 fax line just incase they are in an office where printing and faxing a contract is the easiest method for them. We generate, and send, our inspection reports online. This assures that both the client, and agent if needed, can get their report as soon as we complete it. We have even decided to begin providing a short video, just a couple of minutes, that touches on the main items of concern that we found in the home. This really impresses the client and helps them to feel comfortable when they cannot be present during the inspection.

So, what does your inspector do to assist you in assisting your out of town clients?

Chuck Forman

Forman Inspection Services, LLC

720-988-3387

www.formaninspectionservices.com

"We Investigate and Educate"